FAQs – Frequently Asked Questions
Do you charge a reservation fee?
No, we don't. If you place the booking directly via our webpage or our phone lines there are no hidden fees. Since we own all our buildings and apartments, there is no commission whatsoever.
What is meant by „guaranteed best price"?
If you book directly with us we guarantee that you always get the best price at that very moment.
Can I talk to a real person?
Of course, please, do call us directly. Our knowledgeable and friendly service team will be happy to assist you. We'll give our best to find the right furnished apartment for you in no time. Please don't hesitate to contact us. We are happy to answer all your questions and to share our longtime experience with you.
Where are the apartment houses of TRINOM Business Apartments situated?
Our guests appreciate short distances and safe locations. Thus, all our apartment houses are situated in prominent locations. Our apartments can be found in three different unique buildings in central locations of Leipzig, the City of Trade Fairs. Since 2009 they are being managed out of our main office in "Quartier M" – our showpiece building situated at the very heart of Leipzig's city centre.
The apartment building - HAUS • FEUERBACH – is located just a short walk from the city centre and the big soccer stadium RB Arena (formerly named Zentralstation) in historic Waldstrassenviertel - a quiet neighbourhood that is renowned for the highest density of Art Nouveau buildings in Europe.
Apartment house ELSTER • LOFTS houses 27 apartments in the former textile plant "Buntgarnwerke", Germany's largest industrial monument that dates back to the times of industrial pioneer Karl Heine.
Be it shopping in the nearby shopping center, or the spontaneous urge to find fine dining or a cozy pub – everything is just a short walk away. The same refers to public transportation
Why should I stay in a Serviced Apartment of TRINOM Business Apartments?
Our apartment houses always are a smart alternative to a traditional hotel room. They are first choice for all visitors to Leipzig wanting to enjoy their stay in a pleasant private atmosphere that gives room to relaxation after a hard day on the job, in a training session or a workshop or after giving an artistic performance.
Five good reasons to feel at home in an unknown city:
- Privacy ... the magic word for business travelers with a twelve-hour-workday. Does that sound familiar to you? Well, just step into your own private apartment, relax and feel at home ... in the middle of Leipzig.
- Pure relaxation ... if you have to be a leader in business and travel a lot you need a second home away from home. A place to breathe and relax, but also a place to invite guests if you want to.
- Time is precious ... find the time and space to look after the things that really matter or take a time out just for yourself – the hosting team of TRINOM Business Apartments will gladly take care of all the rest
- Atmosphere and style ... bet you'll also succumb to the individual charms of TRINOM Business Apartments? Our apartments are as individual as are our guests. Not to forget the fact that you can cook your own delicious dinner in our fully equipped kitchens.
- Location ... in the very heart of Leipzig.Urban living meets serenity amidst a multifunctional urban infrastructure. Opera, concert hall "Gewandhaus", museums, restaurants, shops – everything is just a short walk away. Welcome to the middle of everywhere!
People traveling for longer periods of time and looking for an alternative to a hotel will love flexible temporary housing in their "own private home". TRINOM Business Apartments – reside in style in three different locations in Leipzig!
Will there be any additional costs?
No, there will be none whatsoever. Our prices include all additional costs like electricity, water, heating. Even internet access via WLAN, final cleaning and the weekly cleaning plus changing of towels as well as the bi-weekly changing of linen are included in the price already.
What is included in the standard equipment?
You'll find our Serviced Apartments with hotel like amenities in the best locations of Leipzig. In each of our three apartment buildings you can choose between apartments with one, two, or three bedrooms or studio apartments. Size, furnishing, and equipment as well as comfort are similar to a good midrange hotel.
All apartments are furnished in a modern and cozy way featuring fitted kitchens fully equipped with coffee makers, microwave ovens, toasters, and electric kettles. 32 inch LCD flat screen TVs and a separate working area with free internet access are standard equipment as well.
We guarantee a consistent high quality since all of our Serviced Apartments are owned by us and are serviced and maintained exclusively by our own staff.
Is it allowed to smoke in the apartment?
No, as a courtesy to all other guests smoking is prohibited in the apartments.
What is the check-in or check-out time?
Normal check-in time is 2:00 p.m.
On the day of departure you can use the apartment until 10:00 a.m.
If you require different check-in or check-out times we gladly offer these to you if there is no other arrival or departure on that day. Just ask our staff.
Of course, we try to get the apartments ready as early as possible to you for check-in, especially in case of early arrivals.
Is an „early check-in" possible?
We are happy to welcome you from 2 p.m.
In case you arrive before that time we gladly store your luggage during our normal office hours. Of course you can ask in advance for an "early check-in". But we can't guarantee that the rooms are ready before the normal check-in time. If you depend on a guarantee for an "early check-in" please book the apartment for the previous night as well.
Is a „late check-out" possible?
Please check out until 10:00 a.m. in the morning. Should you want to leave at a later time please inform our office staff way ahead of your desired departure.
How do I get my keys?
Normally keys are handed to you directly inside the booked apartment. Before you arrive we agree on an estimated time for the handing over of the keys and the apartment. Should you be delayed or not able to meet with us at the agreed time, please, inform us immediately so we can make the appropriate changes.
Where and how can I do my laundry?
All apartment houses are equipped with washing machines and dryers that can be used for a small fee. In apartment house „ELSTER LOFTS" most apartments provide their own washing machine.
An iron and ironing board as well as a clothes drying rack can be borrowed on demand. Please ask ahead of time.
Where can I park my car?
The parking situation is different for the three apartment houses. Please refer to the price page of each individual apartment house on our homepage to get more information on parking.
Who is my contact on site?
We put great pride in being always accessible for our guest. The extent of the services you require is defined by you. Just tell us what you need and our housekeeping manager will gladly assist you. In cases of emergency you can always reach us via call forwarding on the phone +49 (341) 21 33 88 00.
What are the conditions for a cancellation?
You'll find the conditions for a cancellation on our home page under General Terms and Conditions